Cancellation & Refund Policy
1. How Payment Works
Room bookings made on our website are paid at the resort, at check-in or check-out. Your booking is held under your name [and guaranteed with your card details: confirm].
Where we have taken an advance (for example, for peak dates, packages, or groups), refunds follow the rules outlined below.
2. Cancelling a Room Booking
| When You Cancel | Cancellation Charge |
7 days or more before arrival | Free. No charge, and any advance paid is refunded in full. |
Between 7 days and 48 hours before arrival | 50% of the total booking value. |
Less than 48 hours before arrival, or no-show | 100% of the total booking value. |
Note on Timing: Days are counted relative to the check-in time on your arrival date, in Indian Standard Time (IST).
How Charges Are Collected
Where a cancellation charge applies, it will be deducted from any advance paid, or charged to the card used to guarantee the booking [confirm].
3. How to Cancel or Change a Booking
Email: Send your request to reservation@cegpepco.com or message us on WhatsApp at [number], including your booking reference.
Confirmation: A cancellation is effective only when we confirm it in writing.
Date Changes: Changes to dates are subject to availability. If the new dates have a different rate, the new rate applies. A date change requested within 7 days of arrival may be treated as a cancellation [confirm].
4. Early Departure
If you leave earlier than your booked departure date, the remaining nights may be charged in full [confirm].
5. Peak Dates, Packages, and Groups
Different terms may apply to:
Peak Dates: Christmas, New Year, Onam, Vishu, and long weekends [confirm list].
Special Offers & Packages: Which may be non-refundable.
Group Bookings: Bookings of [5] rooms or more.
Any special or modified terms will be shown clearly at the time of booking and included in your confirmation email.
6. Weddings, Conferences, and Events
Event bookings are governed by the cancellation terms in your individual event agreement, rather than this general policy.
7. Bookings Through Travel Agents
If you booked through an online travel agent (such as Booking.com, MakeMyTrip, or Agoda), please cancel directly through that agent. Their specific cancellation terms and policies will apply.
8. Refunds Process
Processing Time: Approved refunds are processed within [7] working days of cancellation.
Payment Method: Refunds are issued to the original payment method. Your bank or card issuer may take an additional [5–10] working days to reflect the transaction.
Non-Refundable Fees: Bank processing fees or currency conversion charges on international payments are non-refundable.
9. If We Have to Cancel
Control of Resort: If we have to cancel your booking for reasons within our control, we will refund any amount paid in full or offer alternative dates at no extra cost.
Events Beyond Control: If we cancel due to events beyond our control (such as force majeure; see our Terms & Conditions), we will offer alternative dates or a full refund.
10. Contact Us
For any queries regarding cancellations or refunds:
Email: reservation@cegpepco.com
Phone / WhatsApp:+91 6282 613 400